If you have a question about the Jigsaw Gallery, please read the following information before sending us an email as you may find your answer here.

How do I order online?

We have a simple guide to shopping on the Jigsaw Gallery, just visit our how to order page.

Where is my order?

If you have placed an order and it has been confirmed by e-mail then please refer to the Order Tracking page and check the status of your order. You can also check the delivery status of your order on this page.
If this does not help, please contact us and we will progress this further for you.

Is the Jigsaw Gallery Secure?

Yes, our site has been approved and verified by Thawte.

We do not retain any information relating to payment once your order has been dispatched.

I can't find the product I want?

We only show items that we currently have instock on the website, unless they are considered major titles in which has they will always appear on the website with lead times.

If you saw an item and can no longer find it it may just be out of stock. So you can either check back later or contact us and we will be happy to let you know

I did not get an e-mail confirmation of my order.

As soon as you submit your order you should get a 'thank you' e-mail to your e-mail address. If you have not received this then it is almost cetain that you have entered an incorrect or invalid e-mail address. As this information is now stored in the My Login Details Page page we suggest you check this and update if necessary.

The only other reason why you would not receive an email would be if your spam filters are blocking our emails.

Please do not re-submit your order, just let us know and we will confirm your current order for you.

Your order should also appear on the Order Tracking page. If this does not happen within 24 hours please email us quoting any tracking numbers you may have.

How can I contact you?

You can contact us using a variety of methods, from e-mail and telephone to fax and postal. Please visit our Contact Page for more information.

What if my order arrives damaged?

Please contact us as soon as you can. Please make sure you include your tracking number and details of the damaged puzzles. We will contact you shortly after receiving your requests to arrange a replacement and return of the damaged puzzles.

How much does it cost to ship puzzles?

Our shipping rates depend on your total order, and where they are being shipped to. Please refer to our Shipping Costs  page for further information.

How long does delivery take?

This depends on where your order is being shipped to.
Please refer to our Shipping Costs  page for further information.

What if I want to speak to a real person?

Yes, even in this age of technology, we realise sometimes you need to speak with someone directly. please call our sales team on 01420 525515 in the UK, or on +44 1420 525515 outside the UK.
Mon-Fri 9.30am- 5.30pm.
The time in the UK now is Sun 05 Feb: 12:32 PM

How often do you update the website?

The Jigsaw Gallery website is updated daily. New products are added as soon as they become available and the website stock is constantly checked to make sure it is as up-to-date as possible.

E-mails are answered every day, and during office hours of Mon-Fri you will normally find your e-mail is answered within a few hours.

Do I have to become a member?

Although you do not need to be a member to browse our site, you will need to register in order to shop online. This is because we now offer a complete order tracking and customer service facility to help you keep a check of your orders and favourite jigsaws, which requires each person who shops with us to have their own personal account. You only need to register once, and any time you come back to place another order, simply log in and our system will remember you.
We will retain your details only for the purposes of processing your orders and assisting you with any problems you might experience.

We also provide other ordering options such as Telephone Ordering and Mail Ordering options.

How do I become a member?

Becoming a member is FREE and allows you to set up your account and track all your orders.

There are many other benefits to being a member. For more information please refer to our Free Membership page.