FREQUENTLY ASKED QUESTIONS |
If
you have a question about the Jigsaw Gallery, please read the following
information before sending us an email as
you may find your answer here. Just click on a question for the
answer.
 How
do I order online?
Is
the Jigsaw Gallery Secure?
I
can't find the product I want?
Where
is my order?
I
did not get an e-mail confirmation of my order.
How
can I contact you?
What
if my order arrives damaged?
How
much does it cost to ship puzzles?
How
long does delivery take?
What
if I want to speak to a real person?
How
often do you update the website?
Do
I have to become a member?
How
do I become a member? |
| Q.
How do I Order Online? |
We have a simple guide to shopping on the Jigsaw
Gallery, just visit our how
to order page.
<Back to questions> |
| Q.
Is the Jigsaw Gallery A Secure Website? |
Yes, our
site has been approved and verified by Thawte.
For further information please read our secure
statement.
We do not retain any information relating to payment once your order has been dispatched.
<Back to questions> |
| Q.
I can't find the product I am after? |
We offer a number of different
ways in which you can locate a particular product, please view our
Puzzle Help page for
more assistance.
If you have tried all these methods
and still not found what you are looking for, then please use our
Puzzle Request
form and we will try our best to get the Jigsaw for you.
<Back to questions> |
| Q.
Where is my order? |
If you have
placed an order and it has been confirmed by e-mail then please refer
to the Order
Tracking page
and check the status of your order. You can also check the delivery
status of your order on this page.
If this does not help, please use our Contact
Orders page and
we will progress this further for you.
<Back to questions> |
| Q.
I did not get an e-mail to confirm my order. |
As soon
as you submit your order you should get a 'thank you' e-mail
to your e-mail address. If you have not received this then it is
possible that you have entered an incorrect or invalid e-mail address.
As this information is now stored in the My Login
Details Page page
we suggest you check this and update if necessary.
Please do not re-submit your order, just let us
know via our Contact
Orders page and we will update your current
order for you.
Your order should also appear on the Order
Tracking page. If this does
not happen within 24 hours please email
us quoting
any tracking numbers you may have.
<Back to questions> |
| Q.
How can I contact you? |
You can contact us using a variety
of methods, from e-mail and telephone to fax and postal. Please
visit our Contact Page
for more information.
<Back to questions> |
| Q.
What if my order arrives damaged? |
Please contact
us as soon as you can by using the Contact
Enquiries form.
Please make sure you include your tracking number and details of
the damaged puzzles. We will contact you shortly after receiving
your requests to arrange a replacement and return of the damaged
puzzles.
<Back to questions> |
| Q.
How much does it cost to ship puzzles? |
Our shipping
rates depend on your total order, and where they are being shipped
to. Please refer to our Shipping Costs page
for further information.
<Back to questions> |
| Q.
How long does delivery take? |
This depends
on where your order is being shipped to. Please refer to our Shipping
Costs and Delivery Times page
for further information.
<Back to questions> |
| Q. Can I Speak
to a "real " person |
Yes, even
in this age of technology, we realise sometimes you need to speak
with someone directly. You can do this by calling our main branch.
Please refer to our Contact Us page
for further information.
Please note that if you contact us by e-mail and do not receive a reply within 24 hours, please resend your message. Our Webmaster Graham, answers all e-mails within 24 hours and if you have not recieved a reply the chances are the email has been lost in Cyberspace.
<Back to questions> |
| Q.
How often do you update the website? |
The Jigsaw Gallery
website is updated daily. New products are added as soon as they
become available and the website stock is constantly checked to
make sure it is as up-to-date as possible.
Our stock is updated hourly and comes direct from our branches. On occassions when there is only a limited number of a particular item in stock you may find that your item has gone out of stock just after you have ordered. Sometimes if that product is also picked in our branch by a customer they will obviously take preference. We have tried wrestling the product out of their hands but this has not proved too popular!.
E-mails are answered
every day, and during office hours of Mon-Fri you will normally
find your e-mail is answered within a few hours.
<Back to questions> |
| Q.
Do I have to become a member? |
Although you do not need to be
a member to browse our site, you will need to register in order
to shop online. This is because we now offer a complete order tracking
and customer service facility to help you keep a check of your orders
and favourite jigsaws, which requires each person who shops with
us to have their own personal account. You only need to register
once, and any time you come back to place another order, simply
log in and our system will remember you.
We will retain your details only for the purposes of processing your orders and assisting you with any problems you might experience.
If you still do not want to register then you can use our speed
site which although is quicker does not have the facilities
included on this version.
We also provide other ordering options such as Telephone
Ordering and Mail Ordering options.
<Back
to questions> |
| Q.
How do I become a member? |
Becoming a member is FREE and
allows you to set up your account and track all your orders.
There
are many other benefits to being a member. For more information please
refer to our Free Membership page.
<Back to questions> |
3D Puzzles
