YOUR FEEDBACK ABOUT JIGSAW GALLERY |
At Jigsaw Gallery we think one of the most important
aspects of running any company is listening to your customers. It
is something we take very seriously and your feedback over the last
few years has helped us to improve all aspects of our service.
Below you will find results from our current surveys,
together with
comments on how we have moved to improve our performance.
This month's comments:
"Superb Company to deal with with Superb
customer service and reliable deliveries." JGM1650
I have spoken to your shop staff on a recent trip to London,
they were so friendly and helpful. It was their suggestion to use
the website when I got home as I couldn't carry everything I wanted.
It hasn't dissappointed me I am truly ammazed. I will deffinitely
be visiting the site again. It\'s everthing they said and more.
Keep
up the good work thanks
Sharon
I received my complete order today. Thank you very much indeed for such a
prompt and reliable service from you. I wish other companies could take note
from your excellent customer service department. Thank you once again.
Peter Roberts
I have received my jigsaw today. I am most impressed with the service I have received from
you; very quick delivery and to the place requested. I have already recommended your site to
several other people.
Janet Elkes
Hi, just wanted to thank you for the puzzles that arrived on believe it or not last Sat., so prompt and have already started one.
You are so easy to deal with and any queries delt with immediatly, brilliant.
So many many thanks for all your help, be back for more puzzles soon
Jackie
I would just like to say that I found your services very efficient and easy to use - my order was delivered two days after ordering which is first class service. Thank you and I will be glad do more business with you.
Teresa
Such a wonderful choice of puzzles being
disabled makes choosing a lot easier than actually trying to get a power chair in a shop
JGM 25976
This was my first purchase and I found the
entire process very user friendly - so friendly in fact that I bought more puzzles than I
intended!!
JGM25084
Just a quick note to say thank you for speedy delivery of my order. Only
ordered a few days ago and already the box of jigsaws is sitting here in
front of me. What an excellent service! Thank you very much.
Colleen
MacLaren
|
If you wish to add your comment please click
here
We have also included a few of the many daily testimonials we
have received from customers. |
The Survey Results
The latest results from our Survey regarding
the new site are now available and we would like to thank
everyone who has taken and continues to take part in our surveys.
Your opinions do count and we do
take notice.
1. 94% of you found
the site easy to use. Of the 6% who gave reasons
for having difficulty we have addressed a number of problems.
a) The speed of the site has now been greatly improved.
b) Search Facilities improved and now a quick search box added to the top of the page.Search results page also improved to fit in more with the site.
c) Login section made more user friendly and problems with
logging in from checkout page now fixed.
d) Long "scrolling" problems on menu temporarily fixed with another upgrade coming soon.
e) Checkout pages improved and option to choose different
billing and shipping addresses added.
f) Stock updates now happen hourly and feed directly from our branches, so you know that the number of items shown in stock is a real time reflection.
2. 89% thought the site was a big improvement on the previous version, of the remaining 11%, half of those came from people new to the site, while the rest picked up on small bits that we had missed by mistake and have now been completed.
3. 98% of people said they wouldn't change anything on the site and loved it as it is!
4.Once again our Customer service
rating was very high, with 73% recording it as Excellent
to Very Good , 25% were satisified
or had not really used the customer service, leaving us 2%
of you quoting us below average or poor. Although we would
love to show 100% success here, we do understand that is not
always possible, and at times we do make mistakes. We always
do our best to rectify any problems encountered by our customers,
however it is not always possible to save the situation.
6. 98% of you would recommend us to friends....so
many thanks for that.
7. Without doubt, it is product range
that keeps you coming back. 76% of you voted
for our products, while Price, 12% and Customer Service 9%
also scored. With this in mind we are always adding new manufacturers
and listening to your comments on current ones. We will continue
to broaden our range to give you even more choice as time
goes on.
8. Most people now seem more aware of the regular
competitions we run, after record entries for the Wasgij Competition,
now 76% of you know about the competitions. So don't forget
you can also win £5
Every Week on this site.
9. It was also nice to see that a large number
of you make use of our other sites. The
Swap Shop is proving highly popular for second
hand puzzles and the Online
games are scoring highly as well. It is also
good to see people chatting away with others on the Message
Board.
Finally, the big question was about whether
the menu should be on the right hand side of the screen or
the left. After many surveys seemed to suggest you preferred
the right hand side, this has evened out considerably now,
and with so many new products and categories being added,
we have decided to satisfy you both by balancing the site
up now.
We hope this will make it even easier for you
to navigate around the site. |
Some of the recent comments we have received.
I LOVE the jig gal!!!.
i bought some puzzles late last thursday. friday i got confirmation that the puzzles had been
shipped and today, i got a notice from my post office that they have already arrived!!!
Pookhan USA
I have sent letters to the next state and it's taken longer for them to arrive than a box of 6
puzzles from overseas! How is THAT for some excellent customer service?! :) :) :) :) :) :)
Thanks for the prompt response. It seems that it has already been
despatched. Great service and good reviews - I read them before ordering !
Thanks again.
Mrs S Donnelly
Many thanks for despatching my jigsaw so promptly. Only 4 days to Australia – much quicker than local deliveries in this area.
Thanks again.
Janet Pridmore
Dear Graham
I received my parcel from you yesterday (my first order) and I would just
like to say how thrilled I am, firstly that they arrived so quickly (I have
never received a parcel from overseas in such a short time) and secondly the
puzzles are beautiful and of excellent quality.
Thank you for the wonderful service I have received and for enabling me to
purchase such fine puzzles which I have been unable to find closer to home!
I shall definitely be ordering again soon.
Kind regards
Karen Demmer
South Africa
Hi Graham
Many thanks for your speedy response. I have just placed the first of what I hope will be many orders with Jigsaw Gallery - what a selection of jigsaws you have!
Many thanks
Sylvia Morrison
Hi Graham!
I would just like to comment on your EXCELLENT service!
My parcel arrived Tuesday morning, sooner than expected, The Porta Puzzle is for my Mother's Birthday & she will be absoloutly thrilled to finally be able to put her puzzles away, and what a bargain, cheapest on the net!
I will definatley be ordering again especially in the run up to Christmas.
Keep up the good work!
Best wishes
Helen De-Vall
Hi Graham
thanks very much for all your help in getting me the 2005 waddingtons puzzle, i am really pleased as i enjoy doing them and have the other 11. Thanks again to you and the other person who is giving me one of theirs, i cannot thank you enough for all your help. I am most grateful, it is the best customer service i have ever received from a company.
best wishes
sue
Hi
Received goods today. Thanks for a great service, my wife will be chuffed.
Regards
Mark Voller |
More Customer Comments |
|
Hello Graham,
Just letting you know that my order arrived today, Wednesday 27th April
in excellent condition.
Outstanding service (6 days from start to finish!) and lightning speed
delivery by Parcel Force.
Jigsaws look as good as their photos on website .. already have a few
people who want to put it together with me.
Thanks again, from a happy customer,
Hilary Scott, Tamworth. Aust |
Hi Graham
You have just made my day! I have just opened a parcel and I was absolutely
stunned to find that you had sent me a whole replacement jigsaw.I just don't
know what to say... speechless for a change
THANK YOU SO MUCH
The housework has gone right out of the window now...
I shall certainly be singing your praises to whoever listens and even to
those who don't I shall be visiting your web shop again and again and
again, one other thing you may be able to help me with - I am building a
framed collection of wolf jigsaws.I notice that you have another one that I
will definitely be buying .. any plans to get anymore?
Regards from a very stunned,gobsmacked,happy Jan Thompson |
Dear Graham
Just would like to thank you and all the jigsaw gallery staff for the
excellent customer service I have received for my recent purchase.
Many Thanks
Dipika Bharkhada
Dear Graham, with regard to the query on missing pieces and subsequent follow-ups, I would like to send you an enormous thank you for dealing with it all so quickly and successfully. Falcon sent us a replacement "Songs of Christmas" jigsaw today and we are just so thrilled and delighted.
Mind you ,my husband was so impressed you were helping us even though the puzzle was not bought from The Jigsaw Gallery that he had a good browse and then asked me to order another of our favourite Jan Van Hasteeren puzzles and two biggies from Heye, an order of £50+.... so your help brought a good result for you too. We had our eye on these for ages but being Sen. Cits. it was a case of wait and see etc. Now the wait is over so it is good to know that not only your members benefit from your help but it brings its rewards in further orders. Thank you once more,
Kathleen Newsome |
Thanks Graham for your PROMPT reply. I am just glad to know that they ARE on
the way. I get anxious about my puzzles. You guys are wonderful to deal
with. You make it a pleasure to order puzzles. I love the idea that I am
shopping at a place on the other side of the globe.
Thank YOU
eunice.patrick |
Thank you for the speedy service. My jigsaws arrived just in time on New
Years Eve morning. I have never had service like this before and therefore
I will be telling my friends how brilliant you are. Thanks once again.
Sue Hutton |
Hi Graham - "Mr Jig" (is there a Mr Saw?)
I'm glad to be able to tell you that your prediction was bang on and the Beano jigsaw arrived safely today - Tuesday - as you said it would (phew! says you). So a happy outcome. I was just a bit concerned when one arrived so quickly and the other seemed to disappear into thin air. I suppose with the volume of stuff at this time of year there is a higher risk of snags.
So thanks very much for tracking it down so quickly and your excellent service in general at the Jigsaw Gallery. I'm so impressed I think I'll use this option a bit more often, instead of trawling Hobby shops and Toy shops looking for particular jigsaws! Your website is an entertainment itself, as I love scrolling through all the lovely pictures of the latest choices on offer.
Keep up the good work and thanks again for such a reliable service.
Regards,
Majella |
Dear Graham merry xmas to you and your family from a true jig saw fan in aussie best wishes
kathy Sey. |
Dear Steve and Graham
Many thanks for excellent service throughout the year.
Best wishes to you and yours for the festive season and for 2005
Joan C Wilson |
To you all at jigsawgallery,
Thank you for your seasonal wishes.
My wife and I wish you all continued success with your excellent choice
and service.
To senior persons such as ourselves your endevours prove that there is
still hope for this country. We send you our best regards and look forward to ordering many more puzzles.Merry Xmas And A Happy New Year.
Mr & Mrs Len Grimsey
[In the heartof Buckinghamshire] |
I would like to take a moment and thank you and your staff for their help with my order. I ordered a puzzle not to long ago and was told it was not in stock. I was sure I was not going to receive it til after the holidays. To my surprise, I received it in less than a week. I am very grateful for the way everything was handled and I plan on doing business with your company again at a later date. Thanks again and best wishes to you and your staff for a Happy Holiday Season.
STEVEN WELLS
Hi Graham.
Thank you for looking into my problem so quickly. It's a pleasure to receive
such prompt, friendly service. It's greatly appreciated. I hope you and your
family have a great Christmas too.
yours sincerely Mike
I must say, a very good website all round. Easy to find, easy to search . . a pleasure to use.
Kind Regards
Andrew
Hi Graham Aka Mr Jig Aka Santa's Little Helper!!
Many thanks for your assistance! I placed my order tonight for the political map and a roll mat thingy! I look forward to getting it and even more so to the look on my mum's face when she gets it for Xmas. I'll even give you a mention on the card!! 'To Mum From Roslyn and Mr Jig!!'
Thanks again
Roslyn
Yesterday I received my order. Thank you for such a smooth, prompt and successful outcome to my order. I look forward to my next purchase soon..... after all I've only got 5000 pieces to put together! Many thanks again for such first class service.
Joy Baker. Worcestershire
A few lines to thank the team for yet more great service. My order arrived quickly and in perfect condition. You have set the standard.
Kevin
To all concerned
Many thanks for the excellent service on my recently requested order. The prompt delivery was astonishing, after ordering on Sunday to receiving same on the following Wednesday was excellent, many thanks.
Carol Prosser (JGM-12067)
Hi there
Just received this order. Thank you very much! Very quick delivery and excellent service.
Kind regards
Lynne Meek
Hi Graham
Just to say that the new jigsaw arrived yesterday.
Thanks again for the excellent service from Jigsaw Gallery
Terry
Just a thank you to your staff who sent me the puzzles to Australia while I was in your shop last week I got home on the Thursday night and they came Fridays mail.
thanks for the great service you will here from me again thank again
Ann Gibbs
Dear Graham
Many thanks for replacing this. I'm most impressed with your service and
will be ordering again soon. Your company and website are brilliant.
Regards
Diana Clark
Hi Steve
Well my goodness - that's what you call Customer Service! I am extremely impressed and want to thank you very very much. this is the second purchase I have made from you and have been extremely happy both with the service and delivery. Rest assured I will be back.
thanks!
Jacqui Ramey |
Hello Graham,
Thank you for speedy delivery of my order received yesterday (Wednesday). It is very much appreciated and your customer service second to none. This was my second order with you and it most certainly will not be my last. I was also lucky enough to win one of your England scarves, which I have also received. |
Thank You. Until my next order, regards
Elizabeth Louden |
HI I just wanted to express my thanks to Jgsaw Gallery. I ordered my jigsaw on Friday 11 June and received my jigsaw on Tuesday 15th June. I am so impressed with how quickly it arrived to me in Melbourne, Australia.I have recommended the website to my friends !
Sonia |
Got our jigsaw today. Amazed at speed of delivery as I only posted the order on Tuesday! It's for my son's birthday on Monday, so many thanks for getting it here on time.
Claire Pach |
Hi Graham, thank you very much for getting back to me, I think it was a problem my end and after some perseverence I managed to get my order off and have heard they have been despatched. Thank the gentleman I spoke to at Horsham for his help and for your efficiency, it is a pleasure to have people around who do what they say they will. Many thanks once again.
Jackie |
Wow! You must know someone at HM Postal Services. The puzzle arrived Saturday. Many thanks; it's perfect for my needs. Although I'm not expecting a "run" on the demand for puzzles in my classes, please be sure your're the one who will be hearing about it if there is. Thanks again.
Sandra Pekar |
Sheez - that was quick! Puzzles arrived today and they are just
GORGEOUS!!!!
Thanks Steve. It may be a while but your website is on my favorites list
so sometime next year you will be hearing from me again.
Thanks!!!!!!!!!!
Jacqui |
Attn. Mr. Graham,
I attached the, "Mr." in front of your name to show the respect and admiration I have for you and the customer service of your company!
I did some VERY last minute Christmas shopping at your website, as jigsawgallery.com was the only place I could find both of the puzzles I was looking for, at the same site.(in what seemed like an endless search)
I placed the order on Christmas eve, so I expected the gifts to be late(shipped to the U.S.) I received a package within 1 week and found only 1 of 2 puzzles enclosed. I notefied you, expecting to be passed off, and was so very wrong. Your prompt responses to my e-mails were appreciated, to say the least.
On 29 January, 2004, I received the second puzzle in the order, which was the M.C. Escher mini-jigsaw entitled "Bond of Unions".
As it was late and sort-of forgotten about, it made a nice surprise after-Christmas gift to my girlfriend. It was the perfect gift to someone that collects all things "miniature". She loved it!!!
So I Thank you my friend for helping me and mine have a very memorable holiday.
Your friend and customer,
Mark Peterson |
Received today with many thanks for a prompt and
accurate delivery of all
items. An excellent overall service.
Regards
Terry Harvey |
Just wanted to say thank you for the very prompt way you responded
to my letter. I am in receipt of the replacement puzzle. Thank you
for the lists of puzzles from which we will be ordering in the near
future.
Peter Meeks |
I can confirm that I have received my jigsaws safely. I
am very impressed by the speed and service of Jigsaw Gallery and
will not hesitate to use them in the future. Many thanks for all your help
Merry Christmas
Lesley James |
Thank you for my order. I received it in excellent condition
and with much speed! It's rare to come across a mail order company
who is so prompt, particularly at this time of year. Well done!
Kind Regards
Jacqui Bury |
Just to thank you for your quick service with my
order and
the fact you didn't plaster the box saying where the parcel
had come from (as I'd asked at time of order on your web page).
Many
thanks
Mark |
I only placed the above order on Saturday and early
today, Wednesday, my
puzzle arrived!!!
I would like to thank you for your very impressive
service and I shall
certainly use Jigsaw Gallery again.
Wendy Favell |
I just want to say thanks for the excellent layout design/promotion
you've given to my puzzle range.......and a big thank you to whoever
wrote the copy!
It even makes me sound like an 'artist'?....
Anyway..Thank you Jigsaw Gallery!
Cheers,
Mike Jupp |
I have to say how impressed I was with your
site. I've been telling
everyone about it... its absolutely great. I personally am not into jigsaws
but know so many people that are or that buy them for presents and the
range
you have is exceptional
Jackie |
I would like to comment on how easy your web-site
is to use, i should be
visiting your web-site often thankyou.
Joan Scullion |
Hi Steve
Received the jigsaws today
I am very pleased with them and have started 'Nefertiti' already
I would just like to say how quick your delivery time is, and I would certainly
reccomend Jigsaw Gallery.
Thank you again
Dorothy Haspray |
Just a quick note to thank you for all your help , the puzzles
arrived safely this morning and I'm looking forward to doing them
in the New Year as they are a Christmas present for my mum . Your
service has been absolutely brilliant and I know it's early - but
that's probably my lot for puzzles this year - but have a very Happy
Christmas and prosperous New Year .
Best wishes
Dawn Welton |
I do not use my credit card over the Internet. However I always
look at the puzzles online and then order over the Phone. The Staff
have always been polite and helpful - I wish you would let other
shops and stores in on your secret for having such nice staff who
believe they are there to help a customer. It is always a pleasure
dealing with them
Tracey
|
I stayed up late last night surfing the Internet for other puzzle
sites and not one of them could measure up to Jigsaw Gallery in quantity,
quality, and photos. You are the BEST!!
Thanks again! Barbara |
| I am writing with regard to the Jigsaw Gallery and the Forum/Chat
Room attached to it.
Firstly, I would like to say that any contact I have had with
your organization has been courteous and helpful. This has never
seemed to be part of a sales ploy but rather to be totally genuine.
The Forum and Chat Room have provided a good service for us
customers in allowing us to meet with like-minded people. I realize
that it must also feed into your business and feel that it does
this. For myself, it has encouraged me to buy things from the
Jigsaw Gallery rather than looking elsewhere. My daughters also,
through my recommendation, have bought things from your site
although it has to be said that most of the puzzles they have
bought have been for me!
The competition that was run recently has been very enjoyable
for all. Again from personal experience, looking for the answers
to questions has meant browsing through your jigsaw stock where
I have seen puzzles that I liked that I would not have considered
looking at previously. My wish list has grown significantly and
I am aware that it will soon be time to think about the new Christmas
puzzles as well! Graham obviously puts in a lot of work generally
with the site but put in a phenomenal amount of work for the
competition. I am sure you realize that he is an asset to your
organization!
I thought that I would write and say thank you for the excellent
service with a smile that you provide.
Jan (JGM-27) |
"You give a whole new definition to the words "customer
service". Jigsawgallery is lucky to have you. I have never felt
more comfortable with an internet service and I thank you for all
your efforts on my behalf.
Now if the shipping process goes smoothly, I will be in jigsaw heaven.
Michael "
Michael Pennell |
"Thank you for extremely efficient
reply to email & changing the password etc. Of course I could
not desert you after that service! Anyway no one has the choice
that you do! It all worked perfectly & hope fully I have ordered
correctly, DONT ever get old!! Thanks, Pat"
Pat Lince |
"Goods received today. Thanks for the
continuing great service. Now the fun starts in doing them!"
Sue Cartwright |
"Jigsaws arrived today. Thank you superb service"
Chris Corp |
"Goods arrived today (Wednesday) as
indicated by you. I must thank you again for your assistance & the
professional way the order was processed & delivered. Will
be in touch shortly for next order."
Kind Regards,"
Keith Joseph (in Australia) |
|
3D Puzzles
